1. What are the delivery times for my order?

Standard delivery times are 2 to 3 weeks from the time the order is placed. If you have an urgent order, we recommend that you contact us before confirming your purchase so that we can check the fast delivery options.

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2. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your parcel directly via the Colissimo or Chronopost delivery service.

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3. Is it possible to personalize products?

Yes, most of our products can be customized. You can add text, choose the color or even select event-specific designs. For more details on personalization, please consult the product page or contact our customer service department.

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4. What should I do if I haven't received my order?

If you have not received your order after the expected delivery time, we recommend that you check your tracking number to find out the status of your package. If the problem persists, please contact us directly via our contact form or by email.

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5. What are your payment options?

We accept several payment methods, including credit cards (Visa, Mastercard, American Express) and PayPal. All payments are secure.

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6. Can I return or exchange a personalized item?

Personalized items cannot be returned or exchanged, except in the case of a manufacturing defect. For more information, please see our return policy in the "Refund Policy" section of the site.

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7. Do you offer discounts for large orders?

Yes, we offer discounts for bulk orders. If you have a large order for an event, please contact us to discuss pricing options.

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8. Can I pick up my order in store?

Yes, we offer a "Click and Collect" service. You can collect your order directly from our collection point. Be sure to select this option when placing your order.

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9. How can I contact customer service?

You can contact us via our contact form available on the website or by email at sarah@moncadeauinvite.fr. We usually respond within 24 to 48 hours.

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10. Do you ship internationally?

Yes, we offer international delivery. Delivery charges vary according to the destination country and are calculated at checkout.